RETURNS & REFUNDS

If you receive a damaged or faulty cartridge, simply fill out details on our CONTACT US page, print it for purposes of attaching it to the item being returned and press SEND. This will enable us to prepare for the return of your faulty item or speak to you should there be such a requirement.

Any item returned for what ever reason must be sent to us on a freight paid basis to our nominated address in Melbourne, Brisbane or Perth. If we arrange the item to be picked up from your offices, we will deduct the cost of freight from your refund amount.

Once we receive the item and upon verification by the manufacturer’s technicians or its agent, we will send you a “no charge” replacement, FREIGHT FREE.

Should the manufacturer or its agent find no fault with the item, the said item will be returned to you if HalfPriceToner.com.au or its agent, determine in their reasonable opinion that the goods are faulty by reason of neglect, abuse, improper use or wear and tear. Then you will be liable to pay a processing fee of 20% of the total price of the returned goods or $15 whichever is the higher, together with freight costs associated with their return. This charge will be notified to you prior to the dispatch of your cartridge and you will have to settle this charge prior to dispatch.

REFUNDS

Should you have ordered an incorrect item and you would like a refund, we will accept the goods only and only if the original carton has not been damaged, opened or tampered with in any manner. Such refund will only be issued at the sole discretion of HalfPriceToner.com.au and HalfPriceToner.com.au shall be the sole judge for this purpose. When a refund is being issued, please note that the shipping cost plus 30% restocking fee (30% of the total purchase) would be deducted from the amount you paid for the item. See instructions below.

100% Money back

Should you wish to claim your 100% money back guarantee, you are required to notify us within 24 hours of your purchase together with the advertisement of the cartridge at the price you claim that was cheaper than our price. We will only refund the price of the item and not any delivery charges. Any item returned for what ever reason must be sent on a freight paid basis to our nominated address in Melbourne, Brisbane or Perth.

If you would like to amend or cancel a confirmed order please let us know immediately. All orders are processed as per our delivery information. We cannot cancel the order once dispatched. If HalfPriceToner.com.au is not notified prior to the order being dispatched of such cancellation, HalfPriceToner.com.au will be entitled to charge the restocking fee as described above.

FAULTY CARTRIDGES

In addition to the above with faulty cartridges HalfPriceToner.com.au requires the following prior to a refund being issued. There will be no exceptions to the conditions. Please refer to specific manufacturers requirements in 6 below as well.

1. A print sample.

2. A copy count for all Laser consumables. Many of the newer laser or fax machines will generate a status report showing the copy count used for that particular cartridge. Laser cartridges returned without a print sample cannot and will not be investigated.

3. Ink cartridges must be above the minimum weight stipulated by the Original Equipment Manufacturer as being applicable for return.

4. Any goods returned to HalfPriceToner.com.au must be sent on a freight paid basis and accompanied by a return authority number issued by HalfPriceToner.com.au. Goods not sent on a prepaid basis will be rejected and goods returned without a return authorisation number may experience delays.

5. There are many occasions where both toners and ink cartridges are found not to be faulty. Either ink cartridge nozzles are blocked and they can be easily cleared by the user (alleviating the necessity and the cost to all parties of the returns process). On these occasions, if the product is found not to be faulty, the product will be returned with a print sample and no credit will be issued.

• First Name or Company name:
• Last Name or contact in Company:
• Address:
• Town and Postcode:
• State:
• Country:
• Email:
• Phone:
• Mobile:
• Invoice Number:
• Item Product code:
• Reason for return with full fault description:

6. In addition to the above specific manufacturers require specific items prior to a cartridge being returned. Please ensure that you check the manufacturers list below and adhere to all conditions. Thank you.

Without these details, the vendor is unable to competently distinguish between genuine and non-genuine warranty claims. These requirements are listed below regarding returns to a specific vendor. HalfPriceToner strongly advises that this section of the Returns Guide is checked before making any claims.

Failure to supply sufficient information on the items being returned will result in the claim being rejected. No exceptions will be made!

Compatible cartridges WILL NOT be accepted in lieu of their respective genuine cartridges.

When you receive your return Authorisation number (RA) for any of the above reasons please follow the following steps.

Could you please ensure the items are in “as new condition” before returning. There will be no credit for opened or damaged goods. (for returning items ordered incorrectly or when claiming 100% money back guarantee only)

Do not place any markings on the box. Attach a lable to the box with the RA number provided. The lable should be marked RA xxxxx and return to Half Price Toner with the address as provided on your RA confirmation email.

Once this is done you should confirm on email that he goods are ready for pick up.

Half Price Toner will be organise for the goods to be picked up.

You agree that in some cases there may be additional return postage charges incurred. As a part of this agreement you authorise Half Price Toner to recover these charges from your credit card or PayPal account.

Once the goods are received in our warehouse and we acknowledge that the items are in “as new condition” and resalable to others, Half Price Toner will provide you with a credit which will be issued against your credit card or bank account as per our returns policy.

Brother

Brother require all Faulty Item claims to be sent to Brother Australia for evaluation. Brother require a print sample, copy of original tax invoice or proof of purchase and a print configuration report with all toner and drum returns. If Brother rejects the claim, a job sheet and the item will be returned to you. You agree that the return charge be charged to your credit card or PayPal account. Thermal transfer rolls will be replaced only. Please note: This process may take up to 6 weeks to complete from receipt of goods.

Canon

All canon items must weigh above the minimum return weight to approval. Canon ink cartridges will be tested and checked against the fault claimed. Our approval decision will be made based on the results of these tests. Canon toner cartridges must have a test page of the fault. If a test page is not supplied the claim will be rejected, as we cannot pursue the claim with Canon. All items will also be checked for refilling, remanufacturing and tampering. All of which will void any warranty the item may have.

Epson

All Epson inks have a 6-month warranty period from the date of the original invoice. Empty Epson cartridges will not be accepted for credit. Credits will only be issued for original Epson product being returned, compatible products will not be tolerated. All Epson claims must be accompanied by a WAR number (Epson Ref#), else they will be denied and returned to your premises. You agree that the return charge be charged to your credit card or PayPal account To obtain a WAR number, please call your Epson state branch, details at www.epson.com.au

HP

Hewlett Packard will not accept any expired, refilled or remanufactured ink cartridges. Ink cartridges will also be checked against HP’s minimum return weights which can be found near the back of the returns guide. If a cartridge is below this weight, then HP will classify it as empty. To check the expiry date on HP ink cartridges, see the HP returns data page. HP toner cartridges will require a print sample of the fault, and are tested under the same process as the ink cartridges. HP media items will be replaced and not credited.

IBM

All IBM toner returns must have a print sample of the fault to be accepted for return. IBM media products will be replaced and not credited.

Konica Minolta

Konica Minolta returns are much the same as Oki, you will need to refer your customers to the Konica Minolta help desk. Konica Minolta will only accept returns from the actual user of the product, and once deemed faulty will replace the item directly. You can reach the Konica Minolta support line on 1800 456 999. Half Price Toner will not authorise any Konica Minolta returns.

Kyocera

All DOA and faulty machines must have approval from Kyocera themselves before we are able to accept the item back as a return. To report a DOA or printer problem to Kyocera, please call 1300 368 885. All other kyocera items must have copy counts, serial numbers, and details of fault and test pages if the item is a toner/drum.

Oki

Half Price Toner does not accept return of faulty OKI product. End users must contact the OKI Customer Service Satisfaction Centre on 1800 807 472 and follow the voice prompts to the Technical Support department. There the customer can discuss their issue with the Technical Support Team. If OKI deems the customers claim to be substantiated then the customer will be directed to forward the faulty item to their nearest OKI representative for assessment. If the item is faulty, OKI will issue replacement stock. Customers can also contact the OKI Technical Support department by email at cscentre@oki.com.au

Panasonic

Fax rolls will not be accepted back as faulty items. If you have a problem with these items please call the Panasonic service centre. Panasonic require the following information before accepting any Toner or Drum unit for assessment; a samples of what the products are doing, meter readings of when the toner/drum was installed and a reading of when it faulted. Panasonic are very strict with this and unless they have all three they will not assess the goods. Half Price Toner has no option but to insist that these three items of information must be supplied to us with your Return Request or your claim will have to be denied.

Print-Rite

The Print-Rite returns policy is very simple & user friendly. If you have a faulty cartridge all you need to do is fill out the return request form as per usual, but you must also include the batch number, which is easily found on the side of the cartridge (For laser cartridges, a sticker that contains two numbers approximately 8 characters long each and for Inks, a single number that is printed directly onto the cartridge). DO NOT RETURN OR DISPOSE OF THE ITEM. Only when you have received confirmation of the credit, may you dispose of the cartridge, as you may be asked to return the faulty cartridge for testing.

Samsung

PLEASE NOTE: This policy is current as of the 1st of May, 2009.

PRINTERS:

Should a Samsung Printer fail to operate correctly within 14 days of the End User’s purchase date, it will be regarded as having “Early Life Failure” (E.L.F.). To claim an E.L.F. on a printer, our Return Request should be completed as usual; however, you must include a proof of purchase, such as a copy of YOUR invoice to the End User (your customer). Samsung will not authorize credit without this Proof of Purchase. We will then arrange collection of the printer, and will process the credit once the printer has been receipted into our store along with the required documentation.

Please note: We do not automatically send replacements, and so you will need to order a replacement printer if you so wish.

Should a failure occur after the 14 day period, the claim will be processed by Samsung directly, and the End User/Consumer should call the Samsung Customer Care Center on 1300 362 603. Half Price Toner will not have any involvement in these claims.

CONSUMABLES:

Should a Samsung Consumable fail to operate correctly within 14 days of the End User’s purchase date, the following procedure should be followed:

1. Call the Samsung Customer Care Center (CCC) on 1300 362 603 or 1300 550 226.

2. The CCC will diagnose the fault and assign a Claim Reference Number(CRN)

3. Complete our RA Request Form as usual, but you must include the CRN. We cannot accept any claims that do not have a CRN.

4. We will then forward the claim to Samsung who will issue us with an R.A. and instructions as to the next action to be taken.

5. We will then advise you of any further instructions accordingly. Please do not return or dispose of the goods until we have advised of these further instructions.

Should a Samsung consumable fail to operate correctly after 14 days from the End Users purchase date, the following procedure should be followed:

1. Call the Samsung Customer Care Center (CCC) on 1300 362 603, or visit a Samsung Authorised Service Centre (ASC) and follow their instructions.

PLEASE NOTE : Half Price Toner will not have any involvement in these claims.

Sharp

Toners and Drums returned as faulty will be checked by our Sharp technician. Our technician will require specific information detailing what is wrong with the item, if insufficient information is given, the sharp technician will reject the claim. The results of our technician’s inspection will be used to determine whether the claim is accepted or not.

Sony

Sony media will be accepted under warranty unless purchased over 12 months from request for return date.

Xerox

All parts have 90-day warranty (3 months). Xerox will require a test page of the fault to accompany the faulty item.